How do I cancel my subscription?
You can cancel your subscription at any time in Trust Circle under Account & Billing. After cancelling, your account moves to a no-subscription state and paid features stop at the end of your current billing period.
How to cancel
- Log in to Trust Circle.
- Open Account & Billing.
- In the section showing your current plan, select Cancel subscription.
- Review the information about what happens after cancellation, including the date your paid features end.
- Confirm the cancellation.
You will see a confirmation on screen, and a confirmation email will be sent to your account's billing contact.
What happens after you cancel
- Until the end of your billing period: you keep full access to your plan's features, including signing.
- After the billing period ends: your account moves to a no-subscription state. You can still log in to Trust Circle, but you can no longer use paid features such as creating new signatures.
- Billing: you will not be charged again. Invoices for earlier periods stay available in Account & Billing.
- Your data: documents and account data are kept for 30 days after your subscription ends and are then permanently deleted. Download anything you need to keep before that date.
What is the no-subscription state?
The no-subscription state means your account still exists, but no plan is active. You can log in to Trust Circle, view your account and invoices, and download your documents. You cannot create new signatures or use other paid features.
This state is temporary. If you do not choose a new plan, your account data is permanently deleted after 30 days. To return to full access, select a plan in Account & Billing at any time before then.
Common questions
Will I get a refund for the rest of my billing period? Cancelling stops future payments. Payments already made for the current period are not refundable. You keep full access to your plan until that period ends.
Can I switch to a smaller plan instead of cancelling? Yes. In Account & Billing, choose Change plan to move to a plan that better fits your needs.
Is there a free plan I can move to? No. The free plan is no longer available. If you cancel, your account moves to a no-subscription state.
I changed my mind. Can I reactivate my subscription? Yes. Before your billing period ends, you can undo the cancellation in Account & Billing. After it ends, you can choose a new plan there at any time, as long as your account data has not yet been deleted.
Need help?
If you have trouble cancelling or have questions about billing, contact ZealiD support at support@zealid.com. Please include your organisation name and the email address of your Trust Circle account so we can find your subscription quickly.