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I didn't receive my SMS or email OTP code during registration

In most cases a missing code arrives after a short wait or a resend, or the phone number or email address was entered with a small mistake. The steps below help you get your code and continue with your registration.

During registration, ZealiD sends a one-time password (OTP) to your phone by SMS and to your email address. Entering these codes confirms that the phone number and email belong to you. This is required to create your digital identity and sign documents securely.

First steps for any missing code

Try these steps first, whether you are waiting for an SMS or an email code.

  1. Wait a moment. Codes usually arrive within a few seconds, but delivery can sometimes take a few minutes.
  2. Check the phone number or email address you entered. A single wrong digit or letter sends the code to someone else. If you spot a mistake, go back, correct it and request a new code.
  3. Request a new code. Tap Resend code on the verification screen. Use only the most recent code you receive, because older codes stop working.
  4. Keep the app open. Leaving the registration screen or closing the app may cancel the verification step, and you may need to start again.

I did not receive the SMS code

If the first steps did not help, check the following on your phone:

  • Country code: make sure the correct country code is selected (for example +46 for Sweden).
  • Mobile signal: check that you have network coverage.
  • Blocked or filtered messages: look in your blocked senders, spam or "unknown senders" folder. Some phones and operators filter messages from short codes or business senders.

I did not receive the email code

If the first steps did not help, check the following in your mailbox:

  • Spam and junk folders: the email may have been filtered. If you find it there, mark it as "Not spam" so future emails arrive in your inbox.
  • Other tabs and folders: in Gmail, check the Promotions and Updates tabs. In Outlook, check the Other tab. Also search your mailbox for "ZealiD".
  • Company email filters: if you use a work email address, your organisation's security settings may delay or block the message. Ask your IT team to allow emails from ZealiD, or register with another email address.
  • Correct inbox: if you have several email accounts, make sure you are checking the one you entered during registration.

I received the code, but it does not work

  • The code has expired. Each code is valid for a limited time. Request a new code and enter it right away.
  • You used an older code. When you request a new code, the previous one stops working. Always use the most recent message.
  • Typing mistake. Enter the code exactly as shown, without spaces. If you copy and paste it, make sure no extra characters are included.
  • Too many attempts. After several incorrect entries, verification may be temporarily locked for security reasons.

Still no code? Contact our support team

If you have tried all the steps above and still cannot receive or use your code, contact ZealiD support at support@zealid.com. To help us solve the issue quickly, please include:

  • the phone number or email address you used for registration
  • whether the SMS code, the email code or both are missing

For your security, never share the OTP code itself with anyone, including ZealiD support.