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Manual Vetting Service Hours

The ZealiD app is available to download and register at any time. However, final approval requires our manual identity verification service, which operates Monday–Friday 07:00–19:00 and Saturday–Sunday 10:00–15:00 CET. Registrations submitted outside these hours will not be issued final approval until the service resumes. 

Once you have completed registration via the ZealiD app, signing and authentication are available at any time, with no restrictions on service hours.

When can I download and register the ZealiD app?

You can download and register the ZealiD app at any time. However, final approval depends on our manual identity verification service, which operates Monday–Friday 07:00–19:00 and Saturday–Sunday 10:00–15:00 CET. Registrations submitted outside these hours will not be issued final approval until the service resumes.

When can I use ZealiD for signing and authentication?

Once you have completed registration via the ZealiD app, signing and authentication are available at any time, with no restrictions on service hours.