Most Common Error Codes & Solutions

Having trouble with the app? This section lists the most common error codes you might encounter, along with clear explanations and step-by-step solutions to help you resolve them quickly.

Search for the Error Code:

Operating system	Error Code	Group	Cause	Suggested actions
iOS/Android	1000	Onboarding	Something went wrong.	Press “Try again”. Close and open the app (restart). Disable VPN.
iOS/Android	1060	Biometric	Biometric setup was changed (e.g. added new fingerprint after completing the registration).	Register again.
iOS/Android	1090	Certificate	Certificate generation or server response failure.	Close and open the app (restart).
iOS/Android	1100	Signing	Error while signing subscribing agreement.	Try again in a 1 or 2 minutes.
iOS/Android	1701	Onboarding	Failed to confirm physical presence.	Switch to mobile data (if the wifi is poor). Check internet connection. Close and open the app (restart). Try again in 2 hours or next day.
iOS/Android	1703	Onboarding	Failed to confirm physical presence.