Frequently asked questions
What is ZealiD?
ZealiD is a Qualified Trusted Service Provider specializing in issuing Qualified Electronic Signatures. ZealiD Qualified Electronic Signatures are recognized within the EU Member States as legally binding. In addition...Read more
How to obtain a Qualified Electronic Signature?
Qualified electronic signatures (QES) are issued to the citizens of EU member states, Norway and the United Kingdom. ZealiD supports some countries outside of the EU, you can find the full list here. The process of ac...Read more
Manual Vetting Service Hours
ZealiD app is available to download and register at any time; however, currently, our manual vetting service is available Monday-Friday 7:00-19:00, Saturday-Sunday 11:00-16:00 CET meaning that final approval won’t be ...Read more
In the following handbook, you will find information about ZealiD, Qualified Trust Services, how to get a qualified certificate, how it works and answers to frequently asked questions.Read more
Who oversees ZealiD's business?
We answer to four main authorities: Swedish Financial Supervisory Authority (PSD2), Swedish Post and Telecoms Authority (eIDAS), Swedish Data Protection Authority (GDPR), and our Conformity Assessment Body (CAB).Read more
What is an Electronic Signature?
The European Union defines an Electronic Signature as the electronic equivalent of a handwritten signature. This means that just like its handwritten counterpart, an electronic signature is a proof of identity and int...Read more
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What are the requirements for remote identification?
To start the registration in the ZealiD app, you need three basic things: Mobile device with biometric authentication (Face ID or Touch ID); The ZealiD app; One of the supported ID document. Full list of supported d...Read more
How long does the registration process within the ZealiD app take?
Self-service registration in the ZealiD mobile app takes 3 minutes.However, each application has to go under a manual review process that may take up to 5 minutes.Read more
How to successfully register in the ZealiD mobile application?
To obtain a qualified electronic signature you would need to register in the ZealiD mobile app. The mobile app is available at Apple App Store and Google Play Store. Download your ZealiD: In the article below, you wi...Read more
What is the structure of Serial Number?
During the registration process in the ZealiD App, a user submits data which is used to verify user's identity and generate a Qualified Certificate. Manual Review in the registration process ensures that the data is e...Read more
What is NFC?
NFC stands for near-field communication. It's a contactless technology enabling objects to communicate at a range of about 4 cm. Identity verification through NFC technology detects an electronic chip in ID documents ...Read more
What is an NFC document?
An NFC document is an RFID-chipped document issued by Governments. Identity documents such as passports, ID cards and residence permits equipped with an NFC chip have a biometric symbol on the front side of cards or f...Read more
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How to get the ZealiD app?
You can download the ZealiD app from the Google Play Store and Apple App Store.Download your ZealiD app:Read more
How to enable biometrics on a mobile device?
Biometrics is a function that you can enable on your phone settings. For iOS users - go to Settings and choose Touch/Face ID and Passcode. Once Touch/Face ID is set up, find Other Apps and ensure that the ZealiD app i...Read more
- List of Supported Languages in the ZealiD App
What can I do if my phone does not have biometrics?
Biometrics are used to ensure security; therefore, devices that do not have biometric authentication are not supported.Read more
List of Supported Phone Numbers
To obtain a Qualified Electronic Signature, a user is asked to register and verify within the ZealiD mobile app. One of the steps requires to enter a phone number and email address to register user's mobile device tha...Read more
What mobile operating systems does ZealiD support?
The ZealiD app works on iOS and Android operating systems.Read more
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How can I sign my document?
To be able to sign your documents, you need to pass the registration process in the ZealiD App successfully.ZealiD Qualified Electronic Signatures are added to a document by scanning QR codes with the ZealiD mobile Ap...Read more
What document formats does ZealiD support for signing?
You can upload and sign PDFs.Please note that ZealiD does not support PDFs that are either password protected or contain attachments.Read more
How can I verify the signature?
First of all, you can check Signature Panel in Adobe Reader . It allows you to check the validity and integrity of an electronic signature and see all of the details about the certificate, the Trusted Service Provi...Read more
What should I do if a third party refuses to accept my documents signed with ZealiD QeS?
When considering whether you should use a Qualified Electronic Signature (later in this article described with an acronym QeS) a couple of questions come to mind, what legal value does it have? Is it widely accepted? ...Read more
Do I need to register for every signature?
No. The user is required to register only at the beginning of using the ZealiD app. Once you successfully complete the registration, you can use your qualified electronic signature till the expiry date of the certific...Read more
How long is the signature valid?
The maximum validity time for signature is two years.Read more
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How does ZealiD protect my data?
ZealiD only stores data that we need to provide the service.Your signature is protected by multiple encryptions, located in the secure storage of your phone and certified signature devices in our servers. Access to da...Read more
Is this process secure?
Yes. ZealiD has the status of Qualified Trusted Service provider and is subject to recurring audits and regulatory supervision. We use the best available technology to protect the integrity of your data. ZealiD uses w...Read more
How do you ensure that my data is available only to me?
We use a multi-layered approach to validate your identity. The password validation sent to you when you register with the ZealiD app is the first step in this process. Additionally, depending on the sensitivity of the...Read more
How can I be sure that my signature will not be used without my consent?
Your signature is encrypted with a secret that is on your mobile phone. Only you can unlock it for signing.Read more
What should I do if I lost my phone?
Contact us and request to revoke your certificate for security reasons.Note: If someone found your phone, they would still need to unlock it and provide your biometric authentication in order to use the app.Read more
How do I use the ZealiD app in a secure way?
- Make sure that only you have access to your phone, do not share it with other people.Note: Signing with your digital identity will require another biometric authentication by you; therefore, it is not immediately po...Read more
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What are my rights in relation to data processing?
The main objective of the General Data Protection Regulation (GDPR) is to protect data subjects' privacy. A data subject is a natural person whose personal data is collected and processed by the data controller. A dat...Read more
What is ZealiD's approach to privacy?
At ZealiD, we put your privacy first. As a Qualified Trust Service Provider, we not only protect your data, we respect it. To accomplish that, we integrate a privacy-by-design approach into our products and services. ...Read more
Where can I see what data you have on me?
You can find categories and lists of all the data we process, processing purposes, as well as the retention period, in the data list available at Terms & Conditions and Data Processing Agreement at my.zealid.com and Z...Read more
Where do you store data?
All data is stored in ISO 27001 certified EU-based data hosting facilities. We employ high-security standards such as BSI C5 to cloud subcontractors. ZealiD has a proprietary Certificate Authority function operating f...Read more
Can I ask to delete my data?
Yes, you can ask to delete your personal data when, for example, you are revoking your consent for data processing, and the data that ZealiD holds on you is no longer needed to meet the regulatory requirements. Submit...Read more
Are you the data controller?
Yes, we are the data controller for the services provided in the ZealiD app. For the services provided via my.zealid.com, we function as a data processor and the controllership lies with the data subject. More informa...Read more
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What types of integration are supported by ZealiD?
ZealiD offers two types of API integration to businesses: ZealiD API and Cloud Signature Consortium (CSC) API. The table below shows the differences and benefits of APIs. Having this in mind, companies need to decide...Read more
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How long does the integration process take?
It depends on a case-by-case basis and dedicated time for the integration. The general estimated time of integration is up to one month.Read more
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How can I revoke my certificate/delete my account?
If you decide for personal information to be fully deleted from our servers, that can easily be done by using either your smartphone or a laptop. There are 3 possible steps to choose from.To proceed with this process ...Read more