What is manual review?

At the end of the ZealiD mobile application registration process, our Manual Vetting Team reviews your application. 

During this review, our agents compare the pictures from the Liveness check with the holder’s image on your identity document to ensure that the faces match. Also, the agents verify whether your identity document has all the security features attributed to that particular document model or check whether the video pattern is filmed according to the instructions provided in the mobile application. The Manual Vetting Team also evaluates the overall condition and integrity of your identity document and runs additional checks on public record databases for documents registered as invalid, lost or stolen. 

We conduct manual reviews to prevent fraud and verify that you really are who you say you are, and nobody else is trying to take advantage of your identity in any way.