Registration in App

What are the requirements for remote identification?

To start the registration in the ZealiD app, you need three basic things: Mobile device with biometric authentication (Face ID or Touch ID); The ZealiD app; One of the supported ID document.

The registration typically takes around 5 minutes.However, each application has to go under a manual review process that may take up to 10 minutes.

How to successfully register in the ZealiD mobile application?

To obtain a qualified electronic signature you would need to register in the ZealiD mobile app. The mobile app is available at Apple App Store and Google Play Store. In the article below, you will find the guide and recommendations for successful regist...

Why do I need to prove my identity?

ZealiD as a Qualified Trust Service Provider is obliged to identify people to whom it issues certificates. This requirement is known as “Know Your Customer” (KYC) and it is an essential process of a business verifying the identity of its clients.

Most common reasons for declining an application

For an application to be successfully approved, it has to meet several requirements. However, there are situations where an application gets rejected. In the list below, you can find the most common reasons for declining an application and more informat...

My application got rejected several times - what does it mean?

An application might get rejected due to various reasons; therefore, it is significant to know exactly what went wrong. When an application is declined, a push notification message indicating the reason why it has happened pops up on your smartphone scr...

What types of ID documents does ZealiD support?

We support passports, ID cards, and residence permits. Currently, we accept over 140 different document models. More information about supported document types can be found here.

Can non-EU citizens acquire a Qualified Electronic Signature?

While supporting 26 countries in the EU, ZealiD is expanding its coverage to support as many users as possible.Being a non-EU citizen, a person is required to have: A mobile device that supports Face ID or Touch ID; The ZealiD mobile app; One of the su...

How is my identity verified?

Verifying one’s identity is a crucial part of our business to ensure the safety and security of our services. Our Identity Operations Specialists manually review each application to verify a Subscriber’s identity and prevent any possible fraud. We veri...

Supported identity documents

ZealiD supports more than 140 documents for identity verification. The table below represents a list of supported documents (currently we support passports, ID cards and residence permits). There are certain rules which have to be followed in order to i...

In what countries can users register?

Currently, the users of the ZealiD app can register from 26 countries based in the EU, and this number keeps on growing. More details about the coverage can be found here.

I got a new mobile device, how can I log into the ZealiD app?

If you got a new mobile device, you need to download the ZealiD app and complete the registration steps, starting from the beginning. Your identity and certificate are tied to your mobile device. In addition, contact us with a request to revoke your old...

What is a Liveness check?

A liveness check is used to determine whether you are physically present in front of your smartphone camera. Liveness technology is designed to detect and distinguish a difference between a real human being and anything that might impersonate an individ...

What is manual review?

At the end of the ZealiD mobile application registration process, our Manual Vetting Team reviews your application. During this review, our agents compare the pictures from the Liveness check with the holder’s image on your identity document to ensure ...

Is your registration a machine-based process?

We heavily rely on our machine processes, but the registration is a hybrid process. We have trained manual vetting staff that performs certain critical tasks.

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