Registration in App

What are the requirements for remote identification?

To start the registration in the ZealiD app, you need three basic things: Mobile device with biometric authentication (Face ID or Touch ID); The ZealiD app; One of the supported ID document. Full list of supported d...

Self-service registration in the ZealiD mobile app takes 3 minutes.However, each application has to go under a manual review process that may take up to 5 minutes.

How to successfully register in the ZealiD mobile application?

To obtain a qualified electronic signature you would need to register in the ZealiD mobile app. The mobile app is available at Apple App Store and Google Play Store. Download your ZealiD: In the article below, you wi...

What is the structure of Serial Number?

During the registration process in the ZealiD App, a user submits data which is used to verify user's identity and generate a Qualified Certificate. Manual Review in the registration process ensures that the data is e...

List of Supported Phone Numbers

To obtain a Qualified Electronic Signature, a user is asked to register and verify within the ZealiD mobile app. One of the steps requires to enter a phone number and email address to register user's mobile device tha...

What is NFC?

NFC stands for near-field communication. It's a contactless technology enabling objects to communicate at a range of about 4 cm. Identity verification through NFC technology detects an electronic chip in ID documents ...

What is an NFC document?

An NFC document is an RFID-chipped document issued by Governments. Identity documents such as passports, ID cards and residence permits equipped with an NFC chip have a biometric symbol on the front side of cards or f...

Where is NFC located on my document?

PASSPORTS: NFC chips in passports usually are located on the front cover of the passport with several exceptions in different countries. E.g., an NFC chip in the American and Italian passports are inserted in the back...

What is a video pattern and how to perform it successfully?

During the registration process, a user might be asked to film their identity document. These occasions include: User’s identity document doesn’t have NFC, User scanned NFC, but data upload or validation was interrup...

Why do I need to prove my identity?

ZealiD as a Qualified Trust Service Provider is obliged to identify people to whom it issues certificates. This requirement is known as “Know Your Customer” (KYC) and it is an essential process of a business verifying...

Most common reasons for declining an application

For an application to be successfully approved, it has to meet several requirements. However, there are situations where an application gets rejected. In the list below, you can find the most common reasons for declin...

My application got rejected several times - what does it mean?

An application might get rejected due to various reasons; therefore, it is significant to know exactly what went wrong. When an application is declined, a push notification message indicating the reason why it has hap...

What types of ID documents does ZealiD support?

We support passports, ID cards, and residence permits. Currently, we accept over 150 different document models. More information about supported document types can be found here.

Can non-EU citizens acquire a Qualified Electronic Signature?

While supporting 26 countries in the EU, ZealiD is expanding its coverage to support as many users as possible.Being a non-EU citizen, a person is required to have: A mobile device that supports Face ID or Touch ID; ...

How is my identity verified?

Verifying one’s identity is a crucial part of our business to ensure the safety and security of our services. Our Identity Operations Specialists manually review each application to verify a Subscriber’s identity and ...

Supported identity documents

ZealiD supports more than 150 documents for identity verification. The table below represents a list of supported documents (currently we support passports, ID cards and residence permits). There are certain rules whi...

In what countries can users register?

Currently, the users of the ZealiD app can register from 26 countries based in the EU, and this number keeps on growing. More details about the coverage can be found here.

I got a new mobile device, how can I log into the ZealiD app?

If you got a new mobile device, you need to download the ZealiD app and complete the registration steps, starting from the beginning. Your identity and certificate are tied to your mobile device. In addition, contact ...

What is a Liveness check?

A liveness check is used to determine whether you are physically present in front of your smartphone camera. Liveness technology is designed to detect and distinguish a difference between a real human being and anythi...

What is manual review?

At the end of the ZealiD mobile application registration process, our Manual Vetting Team reviews your application. During this review, our agents compare the pictures from the Liveness check with the holder’s image ...

Is your registration a machine-based process?

We heavily rely on our machine processes, but the registration is a hybrid process. We have trained manual vetting staff that performs certain critical tasks.

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