About ZealiD

  • What is ZealiD?

    ZealiD is a Qualified Trusted Service Provider specializing in issuing Qualified Electronic Signatures. These are recognized within the EU Member States as legally binding. In addition, ZealiD is certified as a Registration Authority, meaning that we pr...

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  • How to obtain a Qualified Electronic Signature?

    Qualified electronic signatures (QeS) are issued to the citizens of EU member states, Norway and the United Kingdom. ZealiD supports some countries outside of the EU, you can find the full list here.   The process of acquiring a QeS requires: A Passpor...

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  • What are service hours?

    Users can download the ZealiD app and register at any time; however, currently, our manual vetting service is available Monday-Friday 7:00-19:00, Saturday-Sunday 11:00-16:00 CET meaning users will not be able to complete the process outside of service h...

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  • Who oversees ZealiD's business?

    We answer to four main authorities: Swedish Financial Supervisory Authority (PSD2), Swedish Post and Telecoms Authority (eIDAS), Swedish Data Protection Authority (GDPR), and our Conformity Assessment Body (CAB).

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  • What is an Electronic Signature?

    The European Union defines an Electronic Signature as the electronic equivalent of a handwritten signature. This means that just like its handwritten counterpart, an electronic signature is a proof of identity and intent in a digital environment and a l...

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  • What are the benefits of a Qualified Electronic Signature?

    We issue qualified electronic signatures which are legally binding and have the same legal effect as handwritten signatures. Qualified electronic signatures ensure the highest level of identification since they are hard to forge in contrast to handwritt...

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  • Scope of ZealiD Service

    ZealiD is a Trust Service Provider notified to the EU Trusted List. Compliance with regulation, standards and policy of Trust service is assessed yearly by accredited eIDAS conformity assessment body SRC Security GmbH.  ZealiD has launched a mobile appl...

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  • Do you provide notary services?

    ZealiD does not provide notary services.

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  • What is the ZealiD business model?

    ZealiD operates under a transactional business model. While the Subscribers themselves are not charged, the Businesses are billed according to the usage of signature, authentication or KYC Data.

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  • What is your pricing model?

    ZealiD's pricing model is volume-based. There are 3 different options, ranging from a yearly package for very low need, up to a monthly subscription with a volume discount for very high demand. For more information please contact sales@zealid.com.

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  • Can you provide PEP and Sanction list services via your API?

    Yes, via a preferred partner - Equiniti Group PLC. Contact sales@zealid.com

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  • Do you have any professional insurance?

    Yes. ZealiD has professional liability insurance which covers: technology, cyber, data security and multimedia related matters. You can find more information here.

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