Privacy and Data
What are my rights in relation to data processing?
The main objective of the General Data Protection Regulation (GDPR) is to protect data subjects' privacy. A data subject is a natural person whose personal data is collected and processed by the data controller. A dat...Read more
What is ZealiD's approach to privacy?
At ZealiD, we put your privacy first. As a Qualified Trust Service Provider, we not only protect your data, we respect it. To accomplish that, we integrate a privacy-by-design approach into our products and services. ...Read more
Where can I see what data you have on me?
You can find categories and lists of all the data we process, processing purposes, as well as the retention period, in the data list available at Terms & Conditions and Data Processing Agreement at my.zealid.com and Z...Read more
Where do you store data?
All data is stored in ISO 27001 certified EU-based data hosting facilities. We employ high-security standards such as BSI C5 to cloud subcontractors. ZealiD has a proprietary Certificate Authority function operating f...Read more
Can I ask to delete my data?
Yes, you can ask to delete your personal data when, for example, you are revoking your consent for data processing, and the data that ZealiD holds on you is no longer needed to meet the regulatory requirements.Read more
Are you the data controller?
Yes, we are the data controller for the services provided in the ZealiD app. For the services provided via my.zealid.com, we function as a data processor and the controllership lies with the data subject. More informa...Read more
Who controls data available in the documents uploaded for e-signing?
As a customer, you maintain ownership of your content. We do not access or use your content for any purpose without your agreement.Read more
Do you transfer data without my consent?
No. The ZealiD service is provided subject to clear and explicit consent from you. As the consumer, you need to actively engage in every transaction, every time for ZealiD® to collect, save or distribute any personal ...Read more
What supervisory authority handles all ZealiD's privacy matters?
As ZealiD conducts cross-border data processing, we are required to work primarily with the supervisory authority based in the same EU Member State as our main establishment - Swedish Datainspektionen.Such enforcement...Read more
Where can I find information about the data protection authority in my country?
For EU countries, this information is available on the European Commission's website.Read more
How long does ZealiD keep my requests to get access to the data?
We will retain a record of the request you have made and how we responded to it for 13 months or as otherwise required by applicable law.Read more
How do I create a data request to get access to my data?
Step 1: Indicate personal information - provide us with some data about yourself, such as email address and mobile phone number, so that we can search for your personal information in our databases and validate your i...Read more
How does ZealiD reply to a data access request?
When you submit the request, you can specify how you prefer to receive a response. ZealiD will respond the same way the request was received if you do not indicate differently.Read more
How long will it take to complete my data request after the submission?
The time (in days) to complete a data request is defined by the General Data Protection Regulation (GDPR) and in practice may differ by request type (View, Delete or Update). Once you submit a data request, your reque...Read more
How much information do you need to search for my data?
For general requests on data processing, your contact details, like your email address and/or phone number, are enough. Please note that for specific requests we may ask to provide some additional data and means to ve...Read more
My request for an update or deletion has been declined. What does this mean?
While you are entitled to request the update or deletion of your personal information, there are certain limitations under applicable privacy laws. For instance, ZealiD may have to retain your personal information due...Read more