Frequently asked questions

ZealiD is a Qualified Trusted Service Provider specializing in issuing Qualified Electronic Signatures. These are recognized within the EU Member States as legally binding. In addition, ZealiD is certified as a Registration Authority, meaning that we pr...

Qualified electronic signatures (QeS) are issued to the citizens of EU member states, Norway and the United Kingdom. ZealiD supports some countries outside of the EU, you can find the full list here.   The process of acquiring a QeS requires: A Passpor...

Users can download the ZealiD app and register at any time; however, currently, our manual vetting service is available Monday-Friday 7:00-19:00, Saturday-Sunday 11:00-16:00 CET meaning users will not be able to complete the process outside of service h...

We answer to four main authorities: Swedish Financial Supervisory Authority (PSD2), Swedish Post and Telecoms Authority (eIDAS), Swedish Data Protection Authority (GDPR), and our Conformity Assessment Body (CAB).

The European Union defines an Electronic Signature as the electronic equivalent of a handwritten signature. This means that just like its handwritten counterpart, an electronic signature is a proof of identity and intent in a digital environment and a l...

We issue qualified electronic signatures which are legally binding and have the same legal effect as handwritten signatures. Qualified electronic signatures ensure the highest level of identification since they are hard to forge in contrast to handwritt...

To start the registration in the ZealiD app, you need three basic things: Mobile device with biometric authentication (Face ID or Touch ID); The ZealiD app; One of the supported ID document.  

The registration typically takes around 5 minutes.However, each application has to go under a manual review process that may take up to 10 minutes.

To obtain a qualified electronic signature you would need to register in the ZealiD mobile app. The mobile app is available at Apple App Store and Google Play Store. In the article below, you will find the guide and recommendations for successful regist...

During the registration process, a user might be asked to film their identity document. These occasions include: User’s identity document doesn’t have NFC, User scanned NFC, but data upload or validation was interrupted or unsuccessful, User skipped NF...

ZealiD as a Qualified Trust Service Provider is obliged to identify people to whom it issues certificates. This requirement is known as “Know Your Customer” (KYC) and it is an essential process of a business verifying the identity of its clients.

For an application to be successfully approved, it has to meet several requirements. However, there are situations where an application gets rejected. In the list below, you can find the most common reasons for declining an application and more informat...

You can download the ZealiD app from Google Play Store and Apple App Store.

Biometrics is a function that you can enable on your phone settings. For iOS users - go to Settings and choose Touch/Face ID and Passcode. For Android users – go to Settings and press Biometrics and Safety. For enabling biometrics, you will have to scan...

Biometrics are used to ensure security; therefore, devices that do not have biometric authentication are not supported.

The ZealiD app works on iOS and Android operating systems.

You can use the ZealiD app with any Apple or Android device that supports biometric authentication, such as facial recognition or fingerprint scanners.

You can upload and sign PDFs.Please note that ZealiD does not support PDFs that are either password protected or contain attachments.

When considering whether you should use a Qualified Electronic Signature (later in this article described with an acronym QeS) a couple of questions come to mind, what legal value does it have? Is it widely accepted?  A QeS does not only have the same l...

No. The user is required to register only at the beginning of using the ZealiD app. Once you successfully complete the registration, you can use your qualified electronic signature till the expiry date of the certificate.

The maximum validity time for signature is two years.

After signing a document with a ZealiD qualified electronic signature, a ZealiD logo indicating that the document was signed with a qualified electronic signature will appear. More signature details are available in the signature panel when the file is ...

Qualified Signatures issued before Qualified Timestamp launch date (12/10/2022) will not be updated automatically.In case a Qualified Timestamp is needed on previously signed documents, we recommend to re-sign these documents with ZealiD Qualified Elect...

ZealiD only stores data that we need to provide the service.Your signature is protected by multiple encryptions, located in the secure storage of your phone and certified signature devices in our servers. Access to data is based on the principle of leas...

Yes. ZealiD has the status of Qualified Trusted Service provider and is subject to recurring audits and regulatory supervision. We use the best available technology to protect the integrity of your data. ZealiD uses widely accepted standards such as Oau...

We use a multi-layered approach to validate your identity. The password validation sent to you when you register with the ZealiD app is the first step in this process. Additionally, depending on the sensitivity of the information we share back with you,...

Your signature is encrypted with a secret that is on your mobile phone. Only you can unlock it for signing.

Contact us and request to revoke your certificate for security reasons.Note: If someone found your phone, they would still need to unlock it and provide your biometric authentication in order to use the app.

Make sure that only you have access to your phone, do not share it with other people.Note: Signing with your digital identity will require another biometric authentication by you; therefore, it is not immediately possible for anyone else who has access ...

The main objective of the General Data Protection Regulation (GDPR) is to protect data subjects' privacy. A data subject is a natural person whose personal data is collected and processed by the data controller. A data controller is a business or an org...

At ZealiD, we put your privacy first. As a Qualified Trust Service Provider, we not only protect your data, we respect it. To accomplish that, we integrate a privacy-by-design approach into our products and services. ZealiD's Privacy policies and proced...

You can find categories and lists of all the data we process, processing purposes, as well as the retention period, in the data list available at Terms & Conditions and Data Processing Agreement at my.zealid.com and ZealiD Trust Service Practice Stateme...

All data is stored in ISO 27001 certified EU-based data hosting facilities. We employ high-security standards such as BSI C5 to cloud subcontractors. ZealiD has a proprietary Certificate Authority function operating from a sole control environment. Plea...

Yes, you can ask to delete your personal data when, for example, you are revoking your consent for data processing, and the data that ZealiD holds on you is no longer needed to meet the regulatory requirements.

Yes, we are the data controller for the services provided in the ZealiD app. For the services provided via my.zealid.com, we function as a data processor and the controllership lies with the data subject. More information can be found in the Subscriber’...

ZealiD offers two types of API integration to businesses: ZealiD API and Cloud Signature Consortium (CSC) API. The table below shows the differences and benefits of APIs.     Having this in mind, companies need to decide which of the integration method...

It depends on a case-by-case basis and dedicated time for the integration. The general estimated time of integration is up to one month.

As a general rule, it is not provided. However, we have this in our future pipeline. For more information, please contact sales@zealid.com.