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Knowledge Base

FAQ

FAQ

Frequently asked questions about ZealiD qualified electronic signature, app, integration and more

About ZealiD

What is Liveness?

Is this a machine-based process?

In what countries can users register?

How long does the ZealiD App registration process take?

My application was rejected several times, what should I do?

I want to have a joint account with my partner, what should I do?

I got a new mobile device, how can I login to the ZealiD App?

Which document formats are supported via my.zealid.com for signing?

What kind of phone do users need to have to use ZealiD?

How does ZealiD work?

What is ZealiD?

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Privacy & data processing

Where can I find out information about the data protection authority in my country?

Which supervisory authority is lead for all privacy matters of ZealiD?

My request for an update or deletion has been declined. What does this mean?

How long does ZealiD keep my requests to get access to the data?

My request for an update or deletion has been declined. What does this mean?

How does ZealiD reply to a data access request?

How long will it take to get my data request completed once it is submitted?

How much information do you need to search for my data?

How do I create a data request to get access to my data?

Can I ask for the data to be deleted?

What are my rights in relation to data processing?

What is ZealiD approach to privacy?

Who controls data available in the documents uploaded for e-signing?

How do you ensure you make my data only available to me?

Do you perform biometric face recognition?

How does video identification work?

Why do I need to verify and prove my identity?

Do you have malpractice insurance?

Do you guarantee the validity of your identities?

How do you perform the verification of ID cards?

How secure is your identity verification?

How can I see what data you have on me?

Where do you store data?

What kind of data does ZealiD gain access to when users log into their banks?

How long do you store my data?

What data do you handle and save?

Is this process secure?

Are you the data controller?

How do you process personal data when connecting with the bank?

Do you transfer data without my consent?

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Business

Can you provide PEP and Sanction list services via your API?

Can I use ZealiD to identity business customers?

Who oversees ZealiDs business?

What ID Documents does ZealiD support?

What if the natural person is unbanked?

What does the natural person need to demonstrate identity?

Which banks does ZealiD cover?

How many consumers are covered?

What are the benefits of Qualified Electronic Signature?

What is the ZealiD business model?

Can users identify themselves at any time of the day?

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